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Question

how to authenticate in chatbase error "wrong chatbotId"

  • 28 July 2023
  • 8 replies
  • 56 views
vmpalo

Hi I’m trying to connect chatbase to zappier and it only has two input fields that ask for the KEY and another for display name. When I put the key in which is required It gives me an error for wrong chatbotID. I found the ID and tried it in the input fields and none of them end up working and either says wrong chatbotID or wrong API key. How can I fix this. thank you very much.

this is the error code after I put the API key

 

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

8 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @vmpalo 

Good question.

Do you have a Chatbase paid pan and cloud-hosted account?

https://help.zapier.com/hc/en-us/articles/15677239601165-How-to-get-started-with-Chatbase-on-Zapier#about-app-s-app

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
vmpalo

I have the hobby paid version on my web browser

 

Troy Tessalone
Userlevel 7
Badge +14

@vmpalo 

Make sure there are no leading/trailing spaces when you copy/paste the API Key and Display Name.

 

Required authentication fields

  • API Key
  • Display name

Additional authentication instructions

Learn more about authenticating your Chatbase account in Zapier.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
vmpalo

I did but then it says make sure chatbotId is correct and I know where to find it but I don't know where to input the “chatbotId” I put an attachment of what it says

 

Troy Tessalone
Userlevel 7
Badge +14

@vmpalo 

Can you provide a screenshot of the authentication screen that shows the fields for API Key and Display Name?

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
vmpalo
yes, there's no field for “chatbotId”

 

vmpalo

I tried putting the chatbotId for the display name and its the same error

 

Troy Tessalone
Userlevel 7
Badge +14

@vmpalo 

Most apps on Zapier are built and maintained by the app developers themselves.

If you are still having issues, you can try reaching out to Chatbase Support.

 

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
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