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Error while retrieving: JSON results array could not be located with Convert Forms


Hello,

I’m testing Zapier with Convert Forms for Joomla!5. I’m creating my first Zap. No problem to connect to Convert Foms and to find forms. I select one of them, but, when I click on the Test Trigger button, I receive an error:

 Error while retrieving:

Unable to pull submissions

Please reload the page. If the issue persists, troubleshoot error or contact Support.

Error code: Error while retrieving: JSON results array could not be located.

I reload the page but nothing change.

They are submissions for this form. And the option to save datas in the database is enabled.

 

Could you help me ?

 

Thanks a lot

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3 replies

Troy Tessalone
Zapier Orchestrator & Solution Partner
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  • Zapier Orchestrator & Solution Partner
  • April 16, 2025

Hi ​@halloy 

Help us have more info by posting these screenshots:

  • how your Zap step is configured in EDIT mode
  • the encountered error

  • Author
  • New
  • April 17, 2025

Hi,

Thanks for your reply.
I followed exactly the Tassos tutorial : https://www.tassos.gr/docs/convert-forms/integrations/zapier

I created an API key in Convert Forms and enabled the API JSON.

When I created a new zap, I entered the key and the url

After to have selected Convert Forms in app, the connexion is ok and I selected New submissions as event

 

In the forms list, I selected this I want

This form has submissions.

When I choose Test trigger the errors occurs

 

I don’t know what I can say more.
The connexion with Convert Forms is ok : the forms list is well displayed.

If I choose a form without submission, I get the message that at least one recent submission is required, which is normal.

 

Thanks for your help


  • Author
  • New
  • April 17, 2025

I note that I tested the Jason API in the browser with https://xxxxxxx-xxxx.xx/?option=com_ajax&format=raw&plugin=ConvertForms&task=api&api_key={api_key}&endpoint=leads, the content of the submission is well displayed