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Hello, everyone:

About 2 years ago, when building my website, I used Zapier to connect and transfer data from Webflow form submissions to Brevo (as shown in the image below). My connection worked well before.

螢幕擷取畫面 2024-01-17 144546

 

However, recently I noticed that my Brevo application is no longer receiving data, and Zapier’s Zap history does not show the data submitted from Webflow, even though the current connection is displayed as normal in Zapier’s connection testing system (as shown in the image below).

螢幕擷取畫面 2024-01-17 144438

 

 

The only recent adjustment I made was to switch from the deprecated old version of the Zapier-Brevo connector to the new version. The test also showed a successful connection, but ultimately, neither Zapier history nor Brevo received the data.

螢幕擷取畫面 2024-01-17 145051

 

What perplexes me is that even if there is an issue with this modification, it should only affect Brevo’s data reception. Why is it that Zapier’s own records (even if they are failed) are not showing?

I appreciate any insights or assistance you can provide on resolving this issue. Thank you in advance for your help!

Hi @SCT 

Zap Runs would show if there is activity from Webflow since that’s the trigger.

Are there Zap Runs with errors?

Check your Zap trigger config.

 

If you suspect an issue, you can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

Hi @SCT 

Zap Runs would show if there is activity from Webflow since that’s the trigger.

Are there Zap Runs with errors?

Check your Zap trigger config.

 

If you suspect an issue, you can try opening a ticket with Zapier Support: https://zapier.com/app/get-help

 

Hi, @Troy Tessalone 

Through re-linking in Webflow, I found that the aforementioned issue appears to be related to a connectivity issue. However, I am puzzled as to why I can successfully test the connection in the Webflow app, but encounter an error when testing the Zap trigger. The error message indicates an authorization problem.

Could you please advise where I need to add the authorization settings in Zapier, or should I configure it on the Webflow side?

Thank you in advance for your help!

 

@SCT 

Some help links to reference for possible guidance:

https://university.webflow.com/lesson/integrate-zapier?topics=integrations

https://zapier.com/apps/webflow/help

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