Question

Domain filter issue with cvent

  • 29 August 2023
  • 10 replies
  • 158 views

Cvent has two ways of adding attendees either by adding them as an invite or registering them. Our account is set up to use the invite route.

With how our cvent account is set up I’m unable to use the pre-built “add Attendee” step, which uses the register route, so I’ve added an API request step. Unfortunately when I try to use the URL from their developer portal (https://api-platform-eur.cvent.com/ea/attendees ) I get an error “Domain did not match expected domain filter `io.cvent.com`” which I think refers to a previous version of the API.   When I amend the request to use the equivalent io.cvent.com URL I get a 403 error. 

Is there a way round this other than dropping back to pure webhooks?

 


10 replies

Userlevel 7
Badge +14

Hi @Bill Mische 

Good question.

To help us have full context, please post screenshots with how your Zap step is configured.

Thanks Troy

Please find attached.  The first couple of steps catch and format the details from our CRM. Then it’s a matter of picking up & updating the contact, getting the details of the event and adding the attendee.  It’s just the last step I’m stuck on.

 

The API documentation cvent pointed me at is at https://developer-portal.cvent.com/documentation#tag/Attendees/operation/createAttendee

Userlevel 7
Badge +14

@Bill Mische

Couple things to address…

 

Try adding this header:

Content-Type: application/json

 

 

The Query String Parameters need to be removed.

 

The Body section needs to be populated with the JSON structure.

[{
"event": {
"id": "[ID]"
},
"contact": {
"id": "[ID]"
}
}]

 

 

Thanks Troy - I’m still getting the domain error.

Userlevel 7
Badge +14

@Bill Mische 

We would need to see updated screenshots with how your Zap step is configured.

Hi Troy - this is the current version.

Userlevel 7
Badge +14

@Bill Mische 

You may need to open a ticket with Zapier Support: https://zapier.com/app/get-help

Userlevel 2
Badge

Hello @Bill Mische , 403 errors generally indicate authorization issues.

I was looking through the authentication part : https://developer-portal.cvent.com/documentation#section/Getting-Started/Authentication

Can you check if you have the scopes that is needed for the account?

Your request seems fine. It should be mainly a permission issue.

Hi @Bill Mische 

I have just come across this exact issue. Did you manage to find a solution?

@Bill Mische

Couple things to address…

 

Try adding this header:

Content-Type: application/json

 

 

The Query String Parameters need to be removed.

 

The Body section needs to be populated with the JSON structure.

[{
"event": {
"id": "[ID]"
},
"contact": {
"id": "[ID]"
}
}]

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