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Best answer

Does Zapier provides Updating Freshdesk fields?

  • 23 December 2022
  • 4 replies
  • 83 views
N

I’m trying to create a flow between ClickUp and Freshdesk. Whenever the status is changed in ClickUp, I want the status in Freshdesk to be updated. So, I tried searching for an action for the above scenario but unfortunately, I don’t see any event for updates (it shows only Create and Search events). Please let me know if Zapier has the status update functionality or not for Freshdesk. Thanks in advance.

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Best answer by Troy Tessalone 23 December 2022, 18:01

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This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

4 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Naveen_rk22 

Good question.

You’ll have to use the Freshdesk API: https://developers.freshdesk.com/api/#update_ticket

App APIs can be used in Zaps with the Webhook app as an action step: https://zapier.com/apps/webhook/help

If you need help, consider hiring a Zapier Expert: https://zapier.com/experts

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
N

Thank you, Troy, for the response, as you suggested I tried using the webhook and running into an error and not sure how to fix it. Any guidance would be really appreciated.

 

Below is the screenshot with error message. In short, I’m calling the Freshdesk PUT Api to update the ticket with status field. From error message I understand that Freshdesk is expecting the status value to be a Number and I hope I’m passing the value as Number but not sure how that error is coming.

 

My Zap:

The JavaScript code is where I’m converting the ClickUp task status to Freshdesk acceptable status code (i.e numeric values) and the output is parsed as int using the parseInt() function.

 

christina.d
Userlevel 7
Badge +9

Hey there @Naveen_rk22!

Hmm, like you said, it sounds like ClickUp is passing a string when Freshdesk is expecting a number. Since we’re working with Webhooks and a Code step, I’m going to move your question to our code and webhooks forum so hopefully we can get some more technical eyes on this! 

I want to be transparent though, we’re now in an area where Zapier support is limited due to the technical level. That said, we do have some amazing 🧠’s in community that may still be able to help. It may be helpful for them to see a screenshot of your Code step setup if that’s where you’re passing the ClickUp status. 🙂

N

Any update on this will be really helpful. Thank you.

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