Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

We are using Zendesk as a CRM platform and users are able to call in and leave a voicemail for us to respond to. Zendesk already has that voicemail recording as an mp3 file and I am attempting to forward that recording into Slack.
 

The issue I am having is that after I use the Zendesk API to retrieve the call recording, when the file is dehydrated in Zapier it is missing the file extension of `.mp3`. I can manually update the file extension once it’s downloaded and the recording is there and works, but that is not a scalable solution. 

This is the full Zap 

 

Step 2 gets the ticket details which includes the URL to download the .mp3 file.

Step 3 takes that URL and executes a GET request
 

which generates the file 
 

Step 4 then takes that file and shares it via slack 
 

 

All of this mostly works, but the file that gets downloaded when I click the link in Slack is missing the .mp3 file type
 

If I manually update the file extension to be .mp3, the file is able to be opened successfully as an mp3 file and it plays the recording


How can I update this zap so that it correctly processes the file as an mp3?

Related ticket that did not solve my issue - 

 

Hi @micahdasma 

Some things to try:

  1. Try using the field Attach Image by URL
    1. Use the URL from Zendesk (not hydrated)
  2. Use the URL from Zendesk in the Message Body
    1. See how Slack treats that link

Hi @Troy Tessalone 

 

For 1 - I tried this but it does not attach anything on the slack message that I get

For 2 - The direct link from Zendesk requires Zendesk authentication, and for my use case I will be sending these files to people who do not have Zendesk credentials

One thing to note - I wanted to see if there was an issue with the file itself or with the Zapier steps, so I included a step to upload the file from step 3 to google drive which did work, which makes me think there is an issue with the slack step specifically

@micahdasma 

Help article about sending files in Zaps: https://help.zapier.com/hc/en-us/articles/8496288813453

The file URL needs to be a publicly accessible direct download link.

@micahdasma 

The Slack Message Text field may not accept file objects.

 

Thanks @Troy Tessalone 

I was mostly using this as a proof of concept to see if I would be able to pull the audio file and send it elsewhere, but it seems like trying with a slack message was not the way to go. 


I have moved on a bit and am struggling to get the file processed correctly when sending via API - Any chance you (or anyone else seeing this thread) would be able to chime in on this ticket?

​

Terms & Conditions