We are using Zendesk as a CRM platform and users are able to call in and leave a voicemail for us to respond to. Zendesk already has that voicemail recording as an mp3 file and I am attempting to forward that recording into Slack.
The issue I am having is that after I use the Zendesk API to retrieve the call recording, when the file is dehydrated in Zapier it is missing the file extension of `.mp3`. I can manually update the file extension once it’s downloaded and the recording is there and works, but that is not a scalable solution.
This is the full Zap
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Step 2 gets the ticket details which includes the URL to download the .mp3 file.
Step 3 takes that URL and executes a GET request
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which generates the file
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Step 4 then takes that file and shares it via slack
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All of this mostly works, but the file that gets downloaded when I click the link in Slack is missing the .mp3 file type
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If I manually update the file extension to be .mp3, the file is able to be opened successfully as an mp3 file and it plays the recording
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How can I update this zap so that it correctly processes the file as an mp3?
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