I’ve created a Zap that takes forwarded emails, runs them through the Chat GPT API for parsing into specific fields, and add these to a Google sheet table.
I’m using Email by Zapier as the first step, and emails are manually forwarded to the email address. The email body is then passed to Chat GPT, and the answer is then passed on to Google Sheets.
So far so good, it works successfully with emails forwarded manually.
I’d like to automatically forward emails that arrive and are are tagged with a specific tag in Helpscout to the Zapier email address, which as far as I can see can be done 2 ways:
- Set up a workflow in Helpscout, where when a tag is added, an email forward task is automatically completed.
- Add Helpscout plugin to the start of the Zap, and when the tag is added then the ‘Conversation’ is forwarded.
I tried the first option, the email successfully reaches the Zapier email, but fails at the Chat GPT step with the following error. I can’t find any difference between emails manually forwarded (via Gmail) and those forward via Helpscout, but Chat GPT doesn’t like the format.
Any advice on what that error could mean?
Best answer by SamB
View original
