Cannot get fields to properly map from Arive to Shape CRM

Hi @jeffp13 

We would need to see detailed screenshots with how each of your Zap steps are configured to have context.

Note: I rewrote the Zap and removed all non-required fields except for loan amount and status to try and get those two additional fields to properly map to Shape.  They still do not.

Hi @jeffp13 

We would need to see more screenshots that show the other fields configured in the Zap step.

Method

URL

Headers

And link to the API endpoint docs that you are using to configure the Zap step.

Hi @Troy Tessalone Thanks for the response.  Here is the link to the support docs.  The video walks through creating the zap.  I’ve also attached the referenced field mapping file. https://setshape.com/support-guides/arive-shape-software-los-integration  Please let me know how else I can assist in the process. 

@jeffp13 

Headers need to be set.

@Troy Tessalone Thank you for the response and continued efforts to help.  Unfortunately that didn’t work.  Per ShapeCRM with form payload this zap does not require headers.  I did try though and got the same results.  Putting the Zap that creates a record aside and trying to update the record instead with the same data, I still end up with no data updating on Shape side.  In this example I am only trying to update the record status and Loan Amount.  The status does update property, but not the loan amount.  I’m at a loss, Shape and Zapier apparently have a call set up tomorrow to dicuss.  Any insights you can provide would be most helpful and appreciated.