I set up a zap to trigger from a new emoji reaction added to a channel in Slack.

Zap steps:

1. Trigger when a new emoji is added to a message in a specified channel
2. Formatter: extract an email address from the message text to which the emoji was added
3. Find the related record in a Zapier Table
4. Update the record status to ‘Completed’ 

This was working fine during testing, but once turned on, was failing to trigger. I logged a support ticket with the team who notified me that there was a bug, and no known workaround. 

By pure coincidence - I found a workaround and thought I’d share it with the community in case anyone else is running into the same problem. I know I was racking my brain all day yesterday to come up with an alternative solution!

Workaround:

1. When you configure the setup in the trigger step - leave the channel and emoji blank: 

   

2. This will attempt to trigger for new emojis added elsewhere in your workspace
3. Step 2 in zap: use a filter to only continue if the reaction is in a specific channel:

   

4. This is working for me now:

   

Hope someone finds this useful!