[GUIDE] How to Troubleshoot Zaps - Top Tips & Tricks

[Guide] How to Troubleshoot Zaps - Top Tips & Tricks

Tips and Inspiration contributed by Zapier Expert: Troy Tessalone - Automation Ace

To troubleshoot like an expert, try these tips & tricks...

Check the Zap is ON.
1. https://zapier.com/app/zaps
Check the app authentications/connections.
1. https://zapier.com/app/connections
Check the Zap Runs.
1. https://zapier.com/app/history/
Check the Zapier Status page for incidents.
1. https://status.zapier.com/
Check the apps Status pages for incidents.
1. Example: https://status.airtable.com/
View the Zap Details to see the Change History.
1. https://zapier.com/help/manage/history/review-zap-details
Does the Zap step have to correct app connection selected?
1. https://zapier.com/help/create/basics/set-up-your-zap-action#connect-your-account
Will the Zap NOT turn ON?
1. https://zapier.com/help/manage/organize/manage-your-zaps#understand-zap-statuses
Does the Zap auto turn OFF?
1. https://zapier.com/help/manage/organize/manage-your-zaps#understand-zap-statuses
Does your Zapier account plan have a valid funding source?
1. https://zapier.com/help/account/billing-pricing/how-to-pay-for-your-zapier-account#what-happens-if-the-payment-fails
Do you need to upgrade your Zapier account plan?
1. https://zapier.com/help/account/billing-pricing/change-or-cancel-your-zapier-plan
Are you over your Task limit for the current billing cycle on your Zapier account plan?
1. https://zapier.com/help/manage/history/learn-about-tasks-in-zapier#step-2
Do you have Held Tasks?
1. https://zapier.com/help/manage/history/view-and-manage-your-zap-history#holding
Try changing the Zap trigger test data to configure the Zap.
1. https://zapier.com/help/create/basics/change-the-test-data-in-your-zap-trigger
Try turning the Zap ON and testing live.
1. https://zapier.com/help/troubleshoot/behavior/zap-trigger-test-fails#create-a-new-item-in-your-trigger-app
Try to “Skip Test” on a Zap Step.
1. Press the “Skip Test” link on the ‘Test Action’ section of a Zap step.
Try to “Re/Test & Review” a Zap Step results.
1. https://zapier.com/help/create/basics/set-up-your-zap-trigger#test-your-trigger
Check the apps being used in the Zap have the proper permissions/settings/plan.
1. Example: https://zapier.com/help/doc/how-get-started-airtable-zapier
Check the Zap app profile page help articles.
1. Example: https://zapier.com/apps/airtable/help
Check the app’s help documentation.
1. Example: https://support.airtable.com/hc/en-us/articles/206785897-Using-Zapier-to-integrate-Airtable-with-other-apps-and-services
Reference an app’s API/webhook documentation.
1. Example: https://www.airtable.com/developers/scripting/api
Are you testing correctly?
1. Be clear on the use case you are testing.
Does the mapped variable have a proper value for the field?
1. Check for blanks or wrong value formats.
Is your internet down?
1. Check if you can connect from another device.
Is the internet down?
1. Check if you can connect from another device.

When all else fails, try these…

Ask AI for feedback.
1. Prompt ChatGPT and include screenshots.
Try Google Searches on the topic.
1. Search with “zap” or “zapier”.
Check social media for help.
1. Twitter/X, Facebook, LinkedIn are great resources.
Try searching topics and/or posting a topic in the Zapier Community.
1. https://community.zapier.com/
Try opening a ticket with Zapier Support.
1. https://zapier.com/app/get-help
Try opening a ticket with the App Support.
1. https://zapier.com/app/get-help
Consider hiring a Zapier Expert.
1. https://zapier.com/experts

Be the first to reply!

cc: @nicksimard

I shared this in our Zapier users group on Facebook and tagged you there. Thanks for sharing, @Troy Tessalone!

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