[GUIDE] How to Trigger a Twilio Studio Flow from a Zap

  • 17 February 2022
  • 3 replies

Userlevel 7
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[GUIDE] How to Trigger a Twilio Studio Flow from a Zap



Here’s a guide for how to trigger a Twilio Studio Flow from a Zap.


Twilio Studio Flows

About Twilio Studio: https://www.twilio.com/docs/studio

You’ll need to first configure your Flow in Twilio Studio



Zap Steps

  1. Trigger: (up to you)
  2. Action: Webhooks - POST
    1. See below screenshots and bullet point for how to configure
    2. This will be used to trigger the Twilio Studio Flow via a REST API
    3. In the URL, replace the url with the REST API URL from your Twilio Studio Flow Trigger node.
    4. In the Data, for
      1. For To, replace the static “+11234567890”
      2. For From, replace the static “+11234567890”
    5. For the Basic Auth
      1. Replace $TWILIO_ACCOUNT_SID with your Twilio Account SID
      2. Replace $TWILIO_AUTH_TOKEN with your Twilio Auth Token
    6. Leave all other fields blank or set to the default values
    7. Twilio help article: https://www.twilio.com/docs/studio/rest-api/v2



  1. Zaps
    1. Make sure to test your Zap
    2. Make sure to turn your Zap ON
    3. Check your Zap Runs to help you troubleshoot
  2. Twilio Studio Flow
    1. Make sure to test your Twilio Studio Flow
    2. Make sure to Publish your Twilio Studio Flow
    3. Every Twilio Studio Flow has Logs to help you troubleshoot


3 replies

Userlevel 7
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@nicksimard This may be of interest.

Userlevel 3
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So this is going from ZAP to Twilio Studio Flow; I am familiar with both.  


Can you give me some ideas on how you are using this?  



Userlevel 7
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Hi @blueguy 

Really up to the end user to decide how they want to leverage the Zap + Twilio Studio Flow.