Yousign and OneDrive Zap stopped working after enabling 2FA

  • 5 September 2023
  • 8 replies


i’ve create a trigger with Yousign and Onedrive that worked well for months.

At the end of july i’ve activated the 2FA for my microsoft account and the ZAP stop to work.

The error is “access denied” but if i edit the ZAP the i do the login and all work in the correct way,

Someone can help me?






8 replies

Userlevel 7
Badge +14

Hi @Andler 

Can you please clarify what your issue is?

Perhaps provide screenshots.

Check your Zap app connection here:




Userlevel 7
Badge +14


Related topics for “Access Denied”:

If you have a Zapier paid plan, you can try opening a ticket with Zapier Support:


Sorry but i’ve a free plan beacuse i’m trying the solution.

No other topic in the community about 2FA with Onedrive



Userlevel 7
Badge +11

Welcome to the Community, @Andler

I did some checking on this side but couldn’t find any similar issues reported with enabling on 2FA for OneDrive. I wonder if there might be an issue with the files that are being sent from Yousign to OneDrive.

You mentioned that the Zap was working previously, so can I just check whether the file being sent to OneDrive still either a file object or publicly accessible link to the file? If not, have there been any changes on Yousign’s end that might have caused this? For example were the permissions for the files altered which might now be preventing the files from being accessed unless you’re logged into Yousign?

Looking forward to hearing from you on this!

Hi SamB.


i checked and the link to the file is still working now.

From yousign side they confirm to me that they dont’t have change anything.






this morning i received the following message error:

The app returned "AADSTS50076: Due to a configuration change made by your administrator, or because you moved to a new location, you must use multi-factor authentication to access '00000003-0000-0000-c000-000000000000'...". AADSTS50076: Due to a configura


but the strange thing is that a file is saved on Onedrive but without extension and containing only one line with the name of the file.







Userlevel 7
Badge +6

Hi there @Andler,

I’m jumping in to see if I can help!

Did you recently add Multifactor Authentication to any of your Microsoft accounts? Office 365 or another Microsoft Service? If so, when you reconnect to OneDrive, this should allow you to reconnect using multi-factor authentication. You can reconnect your OneDrive account here:

Additionally, could you please send a screenshot of the “Action” section of your OneDrive step? Here’s an example screenshot of what I’m looking for:

(view larger)

Please keep us posted! 😊