WordPress error: We hit an error adding a new account, authentication failed. Got 401 calling GET triggering auth refresh.

  • 12 December 2022
  • 4 replies


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4 replies

Userlevel 7
Badge +14

Hi @tours617 

Please clarify your question, thanks.

Help articles for using WordPress in Zaps:

I can not connect my WordPress at all !!!!

Userlevel 7
Badge +14


Try using a new/different private browser to connect the Zap app.

Userlevel 7
Badge +9

Hey there @tours617 - I’m sorry to hear you’re running into this. 😔

Since there are such a range of plug-ins, Wordpress can oftentimes be a tough one to troubleshoot. That said, I know it’s still a frustrating process. We definitely want to help though!

I wanted to share a similar question here for steps on troubleshooting:

After working through these steps if you’re still running into auth errors, I’d recommend opening a ticket with my teammates in support. Feel free to share a link to this post as well so they’re familiar with some of the steps you’ve taken thus far.

Either way, please keep us in the loop!