I am trying to connect a work email to the Outlook account. The zap works with the laptop Microsoft account which is a gmail account; however, we want the emails to come from the work domain. The email is hosted on Network Solutions and is an active email. We use Microsoft Outlook as our email platform and the email works fine. When I test the connection in Zapier apps it passes. But when I test the zap, it returns the following message:
Failed to create a draft email in Microsoft Outlook
Unable to create a draft email: The mailbox is either inactive, soft-deleted, or is hosted on-premise.