Question

Unable to send Outlook message - Failed to create a draft email in Microsoft Outlook Unable to create an email: The mailbox is either inactive, soft-deleted, or is hosted on-premise.

  • 12 February 2024
  • 2 replies
  • 26 views

I am trying to connect a work email to the Outlook account. The zap works with the laptop Microsoft account which is a gmail account; however, we want the emails to come from the work domain. The email is hosted on Network Solutions and is an active email. We use Microsoft Outlook as our email platform and the email works fine. When I test the connection in Zapier apps it passes. But when I test the zap, it returns the following message: 

Failed to create a draft email in Microsoft Outlook

Unable to create a draft email: The mailbox is either inactive, soft-deleted, or is hosted on-premise.

One article said to create an alias but you cannot use a work email as a gmail alias. 

 


2 replies

Userlevel 7
Badge +14

Hi @Wendy222 

Help articles for using Outlook in Zap apps: https://zapier.com/apps/microsoft-outlook/help

Hello Troy,

Thank you for the response. Unfortunately those articles did not solve the problem. We ended up using gmail instead, which is not ideal. 

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