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Unable to receive confirmation email from Zapier


I have been trying all day to change the email account of two of my accounts. There is no step that works and zapier support or sales team is practically unreachable even if I did want to pay for support in changing an email, which is absolutely bonkers. 

Regardless, this is a problem on zapier’s end - I have tried these steps on two accounts:
-Disconnected google
-Used multiple different browser such as opera, chrome, edge, firefox, brave
-Reset password
-Use a brand new email as the new email to change to
-Disabled any and all ad-blockers
-Accepted all conceivable cookies, optional and not optional

Yet I can not for the life of me get Zapier to send a simple automated email for confirmation to the new email adress(es). 

I would gladly accept any and all kinds of help as this is driving me insane and this is honestly the silliest technical problem ever from a company that is supposed to provide automation services.

Did this topic help you find an answer to your question?

3 replies

  • Zapier Staff
  • 38 replies
  • January 15, 2025

Hey ​@OlivaConsulting!

I am sorry to hear you are having issues while trying to change the email associated to your Zapier account.  I am hoping the below can help solve the issue:

  1. Let's start by checking the Spam folder on your inbox. The email might be there. If there are any spam filters in place, make sure to add our domain zapier.com to the whitelist.
  2. Next, please try disconnecting your current Zapier account from Google, and any other accounts you might have linked. I know you already followed this step, but please check once again. It is possible that the account reconnected if you used the Google button again.
  3. Please also double-check that the new email you want to use is not already registered in Zapier. If it is, you will need to delete the account first, before proceeding with the email change. This can be the reason why you are not receiving the email. Note that deleting an account is irreversible and all data will be lost. 
  4. Double-check that there are no typos in the email. These can be easy to miss.
  5. Once done, please follow the steps in this tutorial, one by one, exactly as explained and in the same order. 

Could you try the steps above and let me know if you succeed in changing the email address? 


zaki_readylogic
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First, a few targeted questions to understand your specific situation better:

  • When you try to change the email, at what exact step does the process fail? Does the system give you any error message, or does it simply not send the confirmation email?

While we wait for those details, here are some less common troubleshooting steps you might not have tried yet:

  1. Check if your new email's spam/junk folder and "Promotions" tab (if Gmail) for the confirmation email
  2. If you're logged into multiple Google accounts in the same browser, try logging out of all of them except the one you want to use
  3. Try clearing your browser's cache and cookies specifically for Zapier.com (rather than accepting all cookies, sometimes cached data can cause conflicts)
  4. If you have access to a mobile device, try using the mobile browser version of Zapier (sometimes this bypasses certain technical issues)
  5. Check if your corporate email system (if applicable) has any rules blocking automated emails from Zapier


    Zaki
    Business Workflow Consultant
    Ready Logic

SamB
Community Manager
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  • Community Manager
  • 7274 replies
  • February 6, 2025

Hi there, ​@OlivaConsulting! 👋

Did either of Marge’s or Zaki’s suggestions here help you to change the email address on those accounts in the end?

Let us know how you’re getting on—want to make sure you’re all set!