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Trying to connect Wordpress to Zapier, getting an "Error parsing response" error

Hi, I’m trying to connect Wordpress to Zapier. I’ve installed and activated the Zapier plugin to wordpress. I go to log in to my Wordpress on Zapier, and I get the following error:

 

We hit an error adding your new account

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

 

What can I do to fix this?

 

Thanks

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163 replies

jphorn
Userlevel 3
Badge +1

I am seeing this error as well. Latest Zapier for WordPress plugin (1.1) and WordPress 5.5. 

We hit an error adding your new account
authentication failed: Error parsing response. We got: " <html> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge"> "

Make sure you click "Allow" or "Accept" on the permission popup
Double check your Account has the correct permissions
Check out our help docs for more information

 

andywingrave
Userlevel 7
Badge +9

Hello! This might be one for support in that case. I will flag it to the team. Hang tight!

nicksimard
Userlevel 7
Badge +11

MOD NOTE (5/13/2021)

As one of our astute Community members pointed out in a reply, changing permalinks should be approached with caution and consideration. The suggestion is offered as one thing that others have found to solve their problem. WP Explorer has a guide to changing permalinks without breaking your WordPress site.

Hi @Wahwah!

The error you shared usually pops up when a bad plugin was installed. For more information, take a look here: https://zapier.com/help/doc/common-problems-wordpress.

The best option is to disable recent plugins to see if you can get things to work. If that doesn’t help there’s something else you can try. Apparently the permalinks can sometimes cause trouble. To fix, switch the format to one other than the default:


6f92d197bd7f8d7dbfddfa13138be2b0.png
(view larger)

 

In your case, @jphorn, that error message does appear to match one that’s come up recently with a few users. We’ve got an issue logged on our end, and I have added you as an affected user. That way, when it’s solved you’ll receive an email notification. To be absolutely sure that it’s the same issue, your best bet will be to contact our Support team here, as they’ll be able to dig into your account and detailed logs to see if everything lines up.

T

I have the same problem:
“

We hit an error adding your new account authentication failed: Error parsing response. We got: " <html> <head> <meta http-equiv="X-UA-Compatible" content="IE=edge"> " Make sure you click "Allow" or "Accept" on the permission popup Double check your Account has the correct permissions Check out our help docs for more information

”

 

V

I have Same problem

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"

steph.n
Userlevel 7
Badge +8

@tavori and @voxin - I have added you both to the impacted users to the bug report. We’ll be in touch once there’s an update to share with you. At this time, there’s no ETA.

T

Hi,

here the same issue (wordpress 5.4.2 and zappier plugin 1.0.1)

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"

Liz_Roberts
Userlevel 7
Badge +8

@Tere I have added you as an impacted user as well so that you will be notified once there is an update. 

J
Userlevel 1

Hi!,

Here the same issue, I see in the console that the issue is on https://zapier.com/api/v3/auths/{id-app}/test

I need connect this with wordpress and cvent, cvent connect successfully but wordpress do not :sob:

 

Liz_Roberts
Userlevel 7
Badge +8

Hi @jdamar - I have added you as an impacted user so that you will receive an email once there is an update!

M

Hi there,

I am attempting to integrate Zapier with my wordpress, however I am receiving the following error (similar to what everyone else on this thread is receiving) below.

 

authentication failed: Error parsing response. We got: "<!doctype html> <html lang="en-US" class="no-js"> <head> <!-- Meta Tags --> <meta http-equ"

 

Is this a bug on the Zapier side or is there a way that I can fix this?

Liz_Roberts
Userlevel 7
Badge +8

@Milad sorry you are running into an error here! 

I’m not certain that this is the same bug mentioned on this thread or perhaps something else.

I’m happy to add you to this bug report but would suggest reaching out to our Support team so that they can determine if this is the same bug or potentially something they can help troubleshoot!

H

Hi, I have the same issue as others. I get the same error when I try to reconnect my wordpress account.

K

I am having the same error:

 

PLEASE HELP! I am on a tight delivery date and this dependency is stopping the hole execution of the project!

A

Same problem for me…

 

 

Liz_Roberts
Userlevel 7
Badge +8

@hknaltunok @Kosta @aronverhoeven - you all have been added as impacted users and will receive updates via email!

D

@hknaltunok @Kosta @aronverhoeven - you all have been added as impacted users and will receive updates via email!

 

@Liz_Roberts - Please can you add me as an impacted user as well? I’d like to be updated on this too.

Liz_Roberts
Userlevel 7
Badge +8

@District Photography UK - sure thing, you have been added as well!

D

Hi, I’m also getting this problem. Can you please add me as an impacted user?

Liz_Roberts
Userlevel 7
Badge +8

@Dawn V. sorry you are encountering this! You have been added and will receive updates via email.

F

Hi, I’m also getting this problem. Can you please assist?

Liz_Roberts
Userlevel 7
Badge +8

@fas31 - I have added you as an impacted user so that you will receive an email with any updates!

A

add me too please. it was working 3 4 days before but when I upgrade security of wordpress its disconected .

Danvers
Userlevel 7
Badge +12

Hi @anrchy, I’m sorry that you’re running into this issue. I’ve added you to the list of affected users so you’ll get an email when it’s sorted. 

C

Hi, I’m trying to connect Wordpress to Zapier. I’ve installed and activated the Zapier plugin to wordpress. I go to log in to my Wordpress on Zapier, and I get the following error:

 

We hit an error adding your new account

authentication failed: Error parsing response. We got: "<!DOCTYPE html> <html style="height:100%"> <head> <meta name="viewport" content="width=device-width,"

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information

 

What can I do to fix this?

 

Thanks

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