Question

Keap Max - Custom Field not being puilled

  • 21 September 2023
  • 2 replies
  • 38 views

Hello,

We are using Keap Max Classic. I have found that when using the Updated Contact trigger in Zapier it is not bring through our Custom Field data. This is strange as when I use the ‘New Contact’ trigger my custom field data is brought over. Hope someone can help as I can’t figure it out!

Thanks


2 replies

Userlevel 7
Badge +6

Hi there @Vetstream Ltd,

Welcome to the Community! 🎉

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, the “Action” section of your Keap Max Classic that shows all of the fields. Like so:

46dd6c0979e3d815d621b8da43084ef1.png
(view larger)

Please don't include personal information in the screenshot, or be sure blur out any personal information.

Thanks! 😊

You could always try updating via Keap’s API: https://www.monkeypodmarketing.com/keap-zapier-api/

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