Best answer

Google Sheets to PhantomBuster Zap isn't triggering and can't scrape Facebook profile URLs for emails.

  • 28 September 2023
  • 7 replies

Userlevel 1

I’m trying to make a flow where whenever I update rows in a google sheet, a phantom in phantombuster will start.


However, when I put information into the google sheet, the phantom doesn’t start. I’m not entirely sure if this is a problem within phantombuster, or zapier. I have gone over my zapier flow 10 times, and everything seems like it should be working.


It is also possible that I am not understanding exactly what is supposed to trigger the google sheets automation. Below is the information that is being inputted into the google sheet.

The purpose of the phantom is to take the facebook profile URLs that are in the “facebook” column, and scrape them for emails. However, when I put this information onto a blank google sheet, the zapier flow doesn’t trigger.


Any suggestions?


Best answer by Troy Tessalone 29 September 2023, 19:46

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7 replies

Userlevel 7
Badge +14

Hi @MrMcChops 

Good question.

Make sure to review the available help articles for using GSheets in Zaps:

One thing to try is to change the Zap trigger to New Row.

Also, check your Zap Runs for activity/errors:

An alternative would be to use Airtable instead of GSheets:


Userlevel 1

EDIT: I have also been recieving this error message when I try to run the zap


Userlevel 7
Badge +14


That PhantomBuster error makes it seem like only 1 PB Agent can be running at a time.

If you are there are multiple GSheet rows triggering the Zap at the same time, then that might be why.

You may have to add another Zap step: Delay (After Queue)

Userlevel 1

Hey @Troy Tessalone thanks for that. Can you elaborate a little more on when to add the delay in the zap flow? thanks

Userlevel 7
Badge +14


Your Zap is only 2 steps, so the Delay would be added in between those steps.

Help about Delay:

Userlevel 1

@Troy Tessalone thank you so much, I have been trying to get this to work for days, and what you told me to do has worked like a charm.

Userlevel 7
Badge +6

That’s great news! Big thank you to Troy for assisting, @MrMcChops!

If you have any other questions, please don’t hesitate to reach out to the Community. We’re always happy to help! 🤗