Failed to find a person in Pipedrive: The app did not respond in-time. It may or may not have completed successfully.

  • 14 July 2023
  • 6 replies

Zapier Team,

Zapier-pipedrive integration is failing with “Find Person” and there is no fix for more than 2 months now.
Does anyone have an answer?

6 replies

Userlevel 7
Badge +11

Hello and welcome to the Community, @Borzo! 🎉

When you say the Find Person action is failing, is it that it’s failing to find the correct person and shows an error?

If so, would you mind sharing a quick screenshot of the error you’re seeing in the Zap History so that we can take a closer look? Please remove/hide any private information from the screenshot before sharing here (like names, email addresses etc.).

If that’s not what’s happening, is it that the Find Person action marked as successful in the Zap History, but sometimes returns no details for the person? Asking as I found a bug reported where that was happening, but I’m not 100% sure if that’s the same issue you’re running into here. Let me know if it is and I’ll get your details added to the bug report right away!

We can’t look into your Zaps or account here so any further details or screenshots you can share to help explain what’s going wrong with the Find Person action would be greatly appreciated.

Looking forward to hearing from you on this! 🙂


It seems that this bug is for 2 months now and the support team cant give an ETA on a fix.
All I hear from support is that the engineers are working and it will be fixed as it comes to priority.


Userlevel 7
Badge +6

Hi there @Borzo,

I did some digging into this, and it appears that our engineers are still investigating this issue. I apologize for any inconvenience caused by this bug and the delay in getting it fixed. Please know that our dedicated engineers are actively working on resolving it.

Your patience and understanding are greatly appreciated. Thank you!

Userlevel 1

I have the same problem, but it appears only to happen when I use data from f.e. Typeform.

Zapier can not find the person in Pipedrive when f.e. “Tony Stark” was a new entry in Typeform, but it can find “Tony Stark”, if you just type in the name in the field to search by. But obviously, that’s not the way to use it. :)

Userlevel 7
Badge +6

Hi @Emmanuellouf,

Before we dig deeper into this, would you mind sharing a detailed screenshot of how your Zap is configured? Also, please share a screenshot of the “Action” section of the Pipedrive step that shows all of its fields. Like so:

(view larger)

Please don't include personal information in the screenshot, or be sure blur out any personal information.