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Question

Facebook Messenger page not showing in Zap.

  • 8 December 2023
  • 19 replies
  • 433 views

Zap: New Message sent to Page in Facebook Messenger

 

Don't see your Page listed below? You were probably granted admin access after you added your Facebook Business Account to Zapier. Re-add your account to view it below.

 

This does not resolve the issue. Any ideas? Using ipad: might I need to use a pc?

19 replies

Troy Tessalone
Userlevel 7
Badge +14

Hi @Steven-J-Lewis 

Good question.

Help articles for using the Facebook Messenger Zap app: https://zapier.com/apps/facebook-messenger/help

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
S

Was hopeful with the reconnect info at https://help.zapier.com/hc/en-us/articles/20218806381837

but alas no, even after logoff/logon.

S

Might this message narrow down the issue? 
Application error: a client-side exception has occurred (see the browser console for more information).

S

How do I get granted admin access BEFORE adding Facebook Account to Zapier?

ken.a
Userlevel 7
Badge +6

Hi there @Steven-J-Lewis,

I’m jumping in to see if I can help!

Could you please try following the steps outlined in this help article: https://help.zapier.com/hc/en-us/articles/8496051195661-How-to-Get-Started-with-Facebook-Messenger-on-Zapier

Please let us know if that worked. Thanks!

S

Thanks Ken but Zapier is linked to Facebook (shows as active in my facebook account). When I add a zap it finds the facebook account but not a “page”. Screenshots:

 

S

I am testing from my own account to review for my company. If  I can get granted admin access BEFORE adding Facebook Account to Zapier (when I create another zapier account) that might resolve - any-one any idea how that happens?

ken.a
Userlevel 7
Badge +6

Hi there @Steven-J-Lewis,

It looks like you’ve reached out to our Support Team about this and they replied yesterday with a suggestion. I’ll share details of the suggestion here in case it’s helpful:

Can you try manually entering the page ID into that "Page" field as a Custom value?
Here's a link showing how to get the Facebook page ID - https://web.facebook.com/help/1503421039731588?_rdc=1&_rdr

Please give this a shot and let me know how it goes.

If you’ve got any questions regarding their suggestion it would be best to continue the conversation with them over email. If you can’t locate their reply I’d recommend searching your spam/junk folder or searching your inbox for any emails from zapier.com in case. Sometimes their emails can end up in the spam/junk folder by accident.

S

sadly, didn’t help me. Couldn’t even find my facebook page id, yet alone a custom entry for my Messenger.  Wondering whether to investigate another app for my company. 

The advice in the zap was unhelpful “Don't see your Page listed below? You were probably granted admin access after you added your Facebook Business Account to Zapier. Re-add your account to view it below.”

My other option is to used another personal logon to test (How do I get granted admin access BEFORE adding Facebook Account to Zapier?) to test (and if Zapier works do the same with the company logon).

Wondering if any has this zap in use, successfully.

ken.a
Userlevel 7
Badge +6

Hi @Steven-J-Lewis,

Thanks for the update here.

It looks like you haven’t replied to our Support Team’s email yet. It would be best if you’d relay this to our Support Team since they have the correct tools to look closer at the Zap and its logs to determine the cause of the issue.

Thanks!

S

I have a Page ID. I was testing on my own personal page, not the company’s but looking at their facebook profile About page id is found.  So I will use that in my testing,  if I can

W

I am also having this problem.  I can see Facebook Pages that are not tied to Meta Business accounts though.

ken.a
Userlevel 7
Badge +6

Hi @water softening,

Could you please try pasting the Facebook Page ID on the “Page” field as a custom value? You can find your Facebook Page ID here: https://www.facebook.com/help/1503421039731588?_rdc=2&_rdr

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

W

Hi @ken.a ,

Thank you for helping.  I have pasted the Facebook Page ID and it doesn’t work.

Thanks again!

ken.a
Userlevel 7
Badge +6

Hi @water softening,

Thanks for giving that a try.

Could you please send me a screenshot on where you pasted your Facebook Page ID in the Facebook Messenger action step?

I'll be keeping an eye out for your response!

W

Hi @ken.a ,

Here are some screenshots of what I’ve tried.

Thanks for the help!

3 Attachments
ken.a
Userlevel 7
Badge +6

Hi @water softening,

Thanks for the screenshots!

Based on your screenshot it looks like you may have inputted the ID in the search field. Could you please try pasting the Facebook Page ID as a custom value? Like so:

2befd4dc6a87502ea89b9dd2f858b73d.png
(view larger)

More on how to use custom values in Zap here: https://help.zapier.com/hc/en-us/articles/8496241696141-Add-custom-values-to-dropdown-menu-fields-in-Zaps#01H7FR09FBWT481ZJ77VVR0HBR

After that, please head to the “Test” section of the trigger and press the “Find new records” button.

Kindly give it a try and let me know how it goes? I'll keep an eye out for your response!

H

I can t even enter a value into custom

1 Attachment
ken.a
Userlevel 7
Badge +6

Hi @Herefornow,

After selecting the “Custom” tab, you’d need to click on the “Enter text or insert data...” box and paste the Facebook Page ID there. Like so:

ca30ed9565690ce13fefb2dffc33495f.png
(view larger)

Hopefully, this helps!

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