Zohodesk - Contact ID field

  • 21 January 2021
  • 2 replies

Hello all,


I’m trying to send Jira service desk tickets to zohodesk via zapier and i have some troubles with the “contact Id” fields on zohodesk side. For every tests i do i get this error message “ The app returned "The data is invalid due to validation restrictions".

According to support zapier this message concern the “contact id” field. 

I have tried to submit my zohodesk ID ==> Failed

I have tried to submit my email address ==> Failed

I have tried to submit my name and surname in plain text ==> Failed


Is anyone has an idea to help me please ?


Thanks a lot :-)


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2 replies

Userlevel 7
Badge +14

Hi @Steff 

For the Contact ID, Zoho Desk is expecting a system generated ID for the Contact.

To get the Zoho Desk Contact ID, try this action: Zoho Desk - Find Contact


Userlevel 7
Badge +12

Hi @Steff!

Did Troy’s reply answer your question? If it did, it would be great if you could mark it as ‘Best Answer’ so that other folks can see that it was helpful. If you still need some more help let us know :slight_smile: