Having issue with assigned a group to a ticket.
typeform response creates a ticket in zendesk, all is working fine except for the assigned group.
as you can see in the screenshot, I have selected a certain group. However, when doing test, the ticket group is assigned to a different group, and this is also reflected on the zendesk ticket created.
Any help would be appreciated.
Hi
That's an odd one!
Have you potentially got any rules setup in Zendesk that might be overriding/reassigning the card as soon as it's created?
If not, you'll probably want to take this one to Zapier support - contact@zapier.com - as you appear to have everything setup correctly.
Keep us posted with how things turn out - we want to make sure you're taken care of here!
Hi All, sorry for the delay.
It was actually a old rule on our zendesk, thank you for the replies
Thanks for letting us know what the solution was,
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