Question

Pass info from Twilio "Gather Input on Call" widget to mySQL

  • 13 December 2021
  • 1 reply
  • 164 views

I want to use info gathered using Twilio in a custom mySql query, but I can’t seem to find info entered during Twilio phone call. The only info that is showing up in Zapier is info about the call ie caller id, location of call, zip code etc., not the info the customer entered using their phones keypad.  


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1 reply

Userlevel 7
Badge +9

Hi @Darren 

There are 2 ways you can do this:

  1. After Zapier triggers and gets the initial information you can use “Webhook by Zapier” to access Twilio’s Call Details API where you can find more information about any particular calls. One such endpoint would be this: https://www.twilio.com/docs/voice/api/call-event-resource
  2. Using Twilio’s Studio feature to build DTMF logic and then triggering Zapier using webhooks or other methods. You will need multiple zaps for this.