I have a zap that sends an auto-message to Slack when a new Case is registered. For this zap, I want to add a process so that it only sends only when the condition is matched.
1.New Record in Salesforce
Object: Case
2. Find Record in Salesforce (this is for convenience for process 4)
Object: Account
Find To Search: by Account ID
Search value: Account ID
3. Find Record in Salesforce (this is for convenience for process 4)
Object: User
Find To Search: by User ID
Search value: Owener ID
4. Send Channel Message in Slack
…showing a new case is created and the case is associated to the Account.
Between 1 and 2 (or 3 and 4 maybe?) , I want to set the condition so that it will look into Account with a certain field is “A”. In Account, we have a field with API name of A_B__c. I want to send it to a Slack channel called # voice A.
In the same manner, If the case belongs B group, I want to send it to a Slack channel called #voice B.
I tried Find Record by Query in Salesforce using the following set up action.
Salesforce Object: Account
WHERE Clause: A_B__c=’A’
In that trigger, test was succesful (it brought a sample of A group)
However when I tested the whole thing, it did not come out how I expected.. (duplication of message, brought different Account name...etc) Without the Action, Send Channel Message in Slack works correctly.
Can anyone give me advice for me please?
