I use Zaps to enroll Keap customers with a specific tag to a class in Teachable.
The Zap I created is supposed to be triggered when a “Zap: Add to [class]” tag is added to a customer in Keap. Zapier is successfully adding the class to my account when I “Retest & review” the Zap. However, it is not being triggered when I add the trigger tag to an account in Keap.
I recently created two new Zaps for a campaign I launched last week. Neither of these new Zaps are working. This is odd, because they are set up the same way as my older Zaps, which continue to work correctly.
In troubleshooting, I have tried:
- Applying the Zap trigger tag to multiple contacts in Keap; none of them were found by Zapier, and none of them have showed up under Zap history
- Creating a new Zap from scratch and double-checking the settings
I have not tried:
- Removing the Keap Max Classic connection and re-establishing the connection. Would you recommend I try this? Do you think my active Zaps would continue to work once the connection was re-established, or would they need to be individually updated?
Thanks for any ideas you have!
Best answer by GetUWiredView original