ID error when adding contact to ActiveCampaign

  • 1 November 2021
  • 7 replies

I cannot get my Zap to work. It seems to be the Id, I do not know what to enter. What does this mean?

ActiveCampaign Id of the contact. NOTE: IF THIS IS NOT PROVIDED, 'email' MUST BE

I have tried leaving it blank, and adding the list id but keep receiving errors. When I test the action it works but when I try to add a contact an error message is returned. 

Even though I have added the actions in the right place it is returning the wrong fields. 

Please help, it is driving me mad! 



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7 replies

Userlevel 3
Badge +1

Instead of leaving it black or using the list ID - try entering the customers email address. 

Instead of leaving it black or using the list ID - try entering the customers email address. 

Thanks, but that didnt work either. 

Userlevel 7
Badge +14

Hi @judithstafford 

Please post screenshots with how your Zap step is configured that is having the issue, thanks.

You will need to map a value for the ID or map the value for the email address in 1 of those 2 fields.

Here is the zap that goes into ActiveCampaign. It is not returning the correct output that I selected in the fields. 

fe... shows the error message and 49... the results it has pulled through.


Userlevel 7
Badge +14


What error message are you getting?

Again, please post a screenshot.


If you are testing with the Zap ON, then check your Zap Runs for errors:

It is not returning the values I set up so the email is not valid. I did get it to work when I first created it from the original email but have been unable to repeat it even though I havent changed anything. 


This post has been edited by a moderator to remove sensitive information. Please remember to obfuscate any personally identifiable information prior to posting as this is a public forum. 

Userlevel 7
Badge +14


Ok, that means the email parser rules are not robust enough.

NOTE: The free email parser by Zapier can be error prone.

You may want to try using a more robust email parsing app such as Mailparser: