I have a Zap that occurs when a ticket is produced in Halo PSA and posts it to Microsoft Teams.
I want to include the URL to the ticket in Teams so it can be clicked on.
The start of the URL is always the same https://mycompany.myticketsystem.com/ticket?id= and the end is always the same &showenu=false. Below, I am adding the ticket ID into the middle, this works, but the issue is it is not a clickable URL.
It works, except the convert to URL is only taking the https://mycompany.myticketsystem.com/ticket?id= and not the whole string, I tried to convert it to a string first but that did not work.
Any pointers please?
Thanks
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Hi @Carden IT Services
Good question.
Can you please post screenshots with how your Zap step 3 and step 4 are configured?
Hi Troy,
Step 2 is key too I think, as it is cutting the replace at ticketid= and if I don’t convert to a URL it correctly posts the whole link to Teams, but of course, it is not clickable:
Here you go:
and then in the test phase here lies the issue. It stops when it reaches that variable
@Carden IT Services
Can you show screenshots with how Step 4 is configured?
You shouldn’t need Step 2 or Step 3.
Rather configure this URL in Step 4.
This is step 4. I think I need step 2 to build the string, as Halo is only giving me the ticket ID, the domain etc is not in their db fields?
@Carden IT Services
Try adding this to the MessageText field.
Again, you shouldn’t need any Formatter steps in this case.
Thanks I tried that before and its not a clickable link
Output:
@Carden IT Services
Try using HTML or Markdown if those are supported.
Can you post a screenshot that shows the Message Text field description underneath the field which may provide guidance about formatting.
