How To Limit A Zap For A Set Time/Unit After It Triggers Once (RingCentral Text - Asana Tasks)

Question

Hello Peeps,I would be so appreciative if you can provide some assistance with this...I have a zap that triggers when my RingCentral VOIP system receives a New Voicemail. The new VM will connect with Asana Project Management via Zapier and Add a New Task to a specific Asana project that funnels all of my administrative communications into a single hub. New RingCentral VM - Zapier - New Asana Task.I want to do the same thing with RingCentral Text messages. However, since that would mean that EVERY text would result in a new task instead of just one new task for one conversation that can result in an Asana task overload unnecessarily. (For example, if a client sends multiple texts in a row for one request then each individual text turns into a new Asana task even though only one task is needed.)I would like to set a new zap with the following conditions: New RingCentral Text Message -Zapier - Asana New Task - THEN No additional Asana New Tasks for 10 minutes EVEN IF there are new RingCentral Text messages (aka task triggers) within the 10 minute time frame. Thereby, there is one new task added for the initial text but then no more new tasks for 10 minutes. This avoids Asana new task overload with a bunch of new tasks generated on the same conversation. I am open to any and all suggestions if you see a better way of accomplishing this task. I did look into adding the delay filters. But it seems that it will delay the action for a specific time period or until a specific time but it does not stop the app entirely for the specific filter choice. (Please correct me if I am wrong.)If it helps I also use GSuite which is fully integrated with my Asana and RingCentral so if there is some way to do this that I am totally missing please feel free to provide me with any suggestions you may have. Namaste

ForYourIT · Accepted Answer

Hi there @DingoRatNinja,That would actually be a great function. I am not sure if you already figured it out, but let me know if you did. However, I did have an idea. I didn't test this, but just came up in my mind. What about the following workflow:New RingCentral Text MessageZapier picks up the message, and makes or finds someID which will then be associated tothe ringcentral text messageA data field will be created with that specific ID, and some value will be put on false. For example:Text message with ID b11c9430-9687-4498-b12b-3fcb470bfe04You have an action that searches the google sheet for that specific IDText message gets processed by Zapier workflowIn google sheets, you have 2 columns: ID and In ProgressFor this specific workflow run, you put the ID in the sheet and “In Progress” on TrueOn the next text message​, it will check the ID and find “In Progress” on true. You would need to have a filter that only continues if this is on falseAnd all the other Asana tasks you wantLet me know if this is something that works, or if you figured out something else!~Bjorn

Liz_Roberts · Answer

Hi @DingoRatNinja,Thanks for reaching out to us! I see you have a couple conversations going with Support so I will let them continue to troubleshoot.Would love to hear how you crack this one as soon as you reach a solution!

How To Limit A Zap For A Set Time/Unit After It Triggers Once (RingCentral Text - Asana Tasks)

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