About Zapier Community
New to our Community? Get to know more about our space and how to make the most of your time here.

Code of Conduct Community FAQ's Zapier Common Questions What to Expect

Get Started With Zapier
New to Zapier? We have got you covered with our Zapier 101 Resources.

Zapier Essentials

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Zapier Reading
All of our best learning resources can be found here.

Featured Articles Show & Tell AI Hub Zapier Tools Hub

Learning Groups
Excited to meet other builders? Check out our interest areas full of doers, dreamers, and in-betweeners.

User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

Question

Gmail -> Attachements problem through Zapier

  • 24 August 2020
  • 2 replies
  • 71 views
S
Userlevel 1

I have created a zap successfully to sent labelled e-mails with attachments from my gmail to Brick FTP.

Everything works fine but time to time without any apparent reasons, I have some attachements that are not recovered by Zapier.

For exemple I received two emails at 7:22am that are automatically labelled “X”, each emails contain an attachment. In the “Task Logs” at 7:38 , I can see a “Success” and that Zapier successfully retrieved my attachements for one of the emails but one of them is missing. This Zap is working for approximately 5000 zap a month and I don’t understand why and it seems to happen without any real cause ones or twice a month. 

The problem does not come from Gmail since the email is labelled correctly and what should trigger my Zap is this specific LabeL. 
Furthermore since I don’t have any Error in my Task History I cannot see which attachments were not well sent and I have to look at each log to know which one are missing.


Does anyone know about this problem ? Is it a bug from Zapier ?

This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

2 replies

Troy Tessalone
Userlevel 7
Badge +14

Please share screenshots of your Zap steps and Zapier Task History error examples.

⚡ Troy Tessalone - AutomationAce.com | Premier Certified Zapier Expert | #1 Zapier Community Contributor
S
Userlevel 1

Hi,

 

Here my Zap steps :

 

 

So everything works well and time to time there is some files missing while in my task logs I don’t have anything showing an error :

And next day everything is fine again :

So I can see that files are missing in the 20th of august since everyday i receive the same emails with the same files from the same senders. The only differences is the content of the files. 

Do you know what causes that ?

Thank you for your help
 

Terms & Conditions