I have a Google Form setup as a contact form and created a Zap from the Google Sheet where the from answers are sent to Freshdesk but I don’t see a way to pull in the full name of the sender of the Google Form?
The ticket in freshdesk only contains the email address as there doesn’t seem to be a field to map this to, is there anyway around this?
+14
Hi
Are you collecting first name and last name (or full name) on the GForm?
Do those data points appear on the GSheet in column cells?
Hi
+14
Freshdesk is email based.
Try adding a Contact as a Zap step:
Otherwise, try adding a custom field to the Freshdesk Ticket: https://support.freshdesk.com/support/solutions/articles/37596-creating-custom-fields-in-your-ticket-form
Then refresh the available fields on the Zap.
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