Hello all,
general goal is to create a record in CRM once an email goes in. I have looked on the internet extensively but unfortunately not found the right thread :(
I would like to create tags for emails that contain specific keywords
Example:
If email content contains: “bathtub, toilet, toothbrush, shower” → set tag “bathroom”
If email content contains: “couch, table, dinner, TV” → set tag “living room”
+ fallback value; if keywords are not found: → set tag “house”
The emails that come in can be quite different, so would not use a parser.
I have thought about lookup table but it doesnt work because it cannot only extract the keywords. Would I have to use a zapier formatter “extract” beforehand?
Is there maybe also another way?
Cheers, Peter
