We’re using Zapier to create a ticket in Freshdesk whenever a new row is added to a Google sheet, A required field in Freshdesk is PRIORITY, with fixed value of Low (1), Medium (2), High (3) and Urgent (4). We have a column in the sheet (rating) that is a proxy for this priority with possible values 1-10. When creating the Freshdesk ticket I would like to conditionally set the PRIORITY based on the data in that column, e.g. if rating is 1-3 set Priority to Low, if 4-6 Medium, etc.
I know I could do this with Paths in Zapier, but seems unnecessarily complex to create 4 different paths simply to set this one value correctly. We’re looking for a way to map / transform / manipulate the column value to appropriately set the Priority.
Thanks in advance for any suggestions.
Best answer by Liz_RobertsView original