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Best answer

Update Record in Salesforce - Provided external ID field does not exist or is not accessible

  • June 14, 2022
  • 1 reply
  • 3004 views
A

I created a zap to update a record for a custom object in salesforce.

Step 1 - Catch Hook - Finds the unique ID we use on all records

Step 2 - Find Record - looks up records based on the unique ID, this was tested and works

Step 3 - Update Record - I can set up the action and populate many of the fields but during testing, I get the following error

 

The record could not be sent to Salesforce.

Could not update the Card_Authorization__c record with ID Auth - 0600462: Provided external ID field does not exist or is not accessible: Auth - 0600462

 

I can create records fine in another zap. Can't figure out why this one is giving me issues.

Best answer by MichelleS

Hey, there! It sounds like you need to map the Salesforce record ID to that field, and not the other ID that you’re using: Auth - 0600462

Here are examples of Salesforce IDs: https://help.salesforce.com/s/articleView?id=000324087&type=1

Since you’re using a Find step, the record ID will be returned to you - just make sure you map that and not this other ID you’re currently using.

I hope this points you in the right direction! Please let me know if you have any other questions.

 

A
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1 reply

M
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  • MichelleSZapier Staff
  • Zapier Staff
  • Answer
  • June 14, 2022

Hey, there! It sounds like you need to map the Salesforce record ID to that field, and not the other ID that you’re using: Auth - 0600462

Here are examples of Salesforce IDs: https://help.salesforce.com/s/articleView?id=000324087&type=1

Since you’re using a Find step, the record ID will be returned to you - just make sure you map that and not this other ID you’re currently using.

I hope this points you in the right direction! Please let me know if you have any other questions.

 

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