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Question

Apollo.io Authentication failed api/v1/zapier_rest_hooks/plugin_api_key_auth is not accessible

  • October 24, 2023
  • 7 replies
  • 354 views
M

Has anyone seen or resolved this error connecting Zapier and Apollo?

 

We hit an error adding your new account

authentication failed: The app returned "api/v1/zapier_rest_hooks/plugin_api_key_auth is not accessible with this api_key".

  1. Make sure you click "Allow" or "Accept" on the permission popup
  2. Double check your Account has the correct permissions
  3. Check out our help docs for more information
    This post has been closed for comments. Please create a new post if you need help or have a question about this topic.

    7 replies

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • October 24, 2023

    Hi @MarketingMarc 

    Good question.

    Have you reviewed the available help articles from Apollo?

    https://knowledge.apollo.io/hc/en-us/articles/4415362778509-Zapier-Integration-Overview

     

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
    M

    This is where i started, once i get to the final integration step… it fails. 

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • October 24, 2023

    @MarketingMarc 

    Have you tried reaching out to Apollo Support for guidance?

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
    M

    i am reaching out to both zapier and apollo support waiting to hear back. Was hoping i wasnt the only one which is why i came here. 

    Troy Tessalone
    Zapier Orchestrator & Solution Partner
    Forum|alt.badge.img+14
    • Troy TessaloneZapier Orchestrator & Solution Partner
    • Zapier Orchestrator & Solution Partner
    • October 24, 2023

    @MarketingMarc 

    Related Zapier Community topics for Apollo that may provide guidance: https://community.zapier.com/search?q=apollo&source%5B0%5D=community

    ⚡ Troy Tessalone - AutomationAce.com | Platinum Authorized Zapier Solution Partner | #1 Zapier Community Contributor
    T
    • Tk89Beginner
    • Beginner
    • November 10, 2023

    Any updates from Apollo or zapier? Having the same issue.

    H
    • hahvahd
    • New
    • December 9, 2024

    I think I solved for me at least by adding a key as a “master” key.

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