Question

400 Error from JW Player

  • 13 May 2021
  • 2 replies
  • 14 views

Hello,

I am trying to run a zap from jwplayer to google sheet.

 

My aim : anytime I download a video on jwplayer, I want to create a row in a google sheet.

 

I can define very well my zap, can establish connection with jwplayer through the API credentials… Testing in zap definition is running well.

 

But When I want to run my zapp, it looks like it is searching for a while then I get this message Error turning Zap on: Got 400 calling POST https://api.jwplayer.com/v2/webhooks/, expected 2xx.

 

I tried several time… but I get Stucked…

Some picture will describe my problem…

Testing is working fine  in My App menu

 

Media definition is working fine : 

 

Testing one record in Zap definition is working fine and I can get one example from my account in test trigger

 

But If I try to turn ON my zap, in different way, i still kept the same message and ZAP doesn’t turn ON :

 

I DO NOT UNDERSTAND…

 

Thanks for your help


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2 replies

Userlevel 7
Badge +12

Hi @Sylv1 

Probably best to open a ticket with Zapier Support here for them to troubleshoot further: https://zapier.com/app/get-help

Userlevel 7
Badge +10

Hey @Sylv1, welcome to the Community! :)

I’m not seeing any Support tickets for this question - were you able to get past that 400 error and turn on the Zap?

Please let us know!