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Event Set not showing when using "Send Offline Event in Facebook Offline Conversions" zap


As the title says, my facebook event sets are not showing up within the zap. I have confirmed that it is the right account, and the right everything.

 

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Best answer by ken.a 14 March 2024, 11:32

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20 replies

Yes, the same problem dude, without any reason. 100% their fault! this needs a quick fix ASAP!

 

Same problem here - when are we getting this fixed?

Userlevel 7
Badge +6

Hi friends,

I did some digging into this, and it seems like this is a known bug with the Facebook Offline Conversations app. Our team is aware of the issue and is working on a fix. I've added your email address as another affected user. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track and prioritize fixes
  • Allows us to notify you via email if/when this is fixed

Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.

However, we do have a workaround regarding this issue. Could you please try to obtain the Event Set ID by going to the events manager and grabbing the ID under the event, here:
 
offline event set
 
Paste the ID as a custom value in the “Event Set” field.
 

Hopefully, this helps!

Same issue please fix. Thank you. We have alot of accounts that this is not working for. Thank you

How can you not have ETA for this? Facebook ads has millions of users

Experiencing the same problem. I have just signed up to preium just to track Facebook offline events and its not working.

Hi friends,

I did some digging into this, and it seems like this is a known bug with the Facebook Offline Conversations app. Our team is aware of the issue and is working on a fix. I've added your email address as another affected user. That does a few things:

  • Bring this to the attention of the integration developers
  • Help track and prioritize fixes
  • Allows us to notify you via email if/when this is fixed

Unfortunately, I do not have an ETA, but I’ve added you to the list of users affected by this issue so we can let you know as soon as we have any updates.

However, we do have a workaround regarding this issue. Could you please try to obtain the Event Set ID by going to the events manager and grabbing the ID under the event, here:
 
offline event set
 
Paste the ID as a custom value in the “Event Set” field.
 

Hopefully, this helps!

Did this work? Can you show the screenshots of where and how we are supposed to post the event ID in Zapier

Userlevel 7
Badge +11

Thanks for reaching out here @TWA@Mosh22Heat and @Kaasida! 👋

I can confirm that you’ve all been added to the list of affected users. I’m sorry that we’re unable to provide an estimate on when the issue will be resolved by. We’ll definitely send an email notification to you all the moment a fix is in place, and we’ll be sure to share any updates we have in the thread here.

@Kaasida - For the workaround Ken mentioned, in the Event Set field you’d need to first select the Custom value option, and then type in the Event Set ID directly into that field:
82718f2dcd2b4a2f4406dfaabd4d952c.png

Hope that helps but if you run into any trouble with the above workaround please do let me know - happy to help further! 🙂

Also affected. Would like to be notified when this is resolved.

Also affected. Would like to be notified when this is resolved.

Userlevel 7
Badge +6

Hi @dustedco and @Naor Mann,

I have added both of you as affected members to the open bug report. We will keep you updated through email regarding the status of the bug and let you know once it has been fixed.

I appreciate your patience and understanding.

Userlevel 1

Same issue here… Is there any update?

I’m experiencing this also - could you add me to the list please? Getting offline conversions for Shopify sorted is the only reason I’ve signed up to a paid account and now its not working?

Userlevel 7
Badge +6

Hi @sorenzi and @GKGK,

I have added you both to the open bug report as another affected members. While we don’t have an exact ETA for the bug’s fix. However, we will keep you in the loop via email once the bug has been fixed.

In the mean time, you can use the Event Set ID as a custom value workaround. Like so:

82718f2dcd2b4a2f4406dfaabd4d952c.png
(view larger)

I appreciate your patience and understanding.

I am also affected by this, please add me to the list. Surprising that this bug has been open for so long considering the magnitude of FB ads.

I will try the custom ID approach in the meantime, hope it works.

Thanks.

Userlevel 7
Badge +11

Hi @javier-upfc, sorry to hear you’re being affected by this as well. 

I’ve added you to the list of folks being affected by this to help boost it’s priority. We still can’t provide any sort of timeline on when this issue will be fixed by but we’ll definitely notify you as soon as it is. 

Hopefully using the workaround of specifying the event’s ID will get things working in the meantime. If you run into any trouble in implementing that please do let us know - happy to assist further! 🙂

Same issue here, singed up tp premium for this one feature and it’s not working!

 

I have tried the custom ID approach this afternoon and the offline event from shopify has not lant in FB offline events, the work around is not working.

 

I would be interested to hear if the workaround has worked for anyone else in the group.

Userlevel 7
Badge +11

Hi @Q4V 👋

I’m so sorry you’re also being affected by this and that the workaround of using the custom option to select the Event Set didn’t work. ​​​​I’ve added you to the the list so you’ll get a notification as soon as it’s been sorted.

In the meantime, for the offline events that should have been added in Facebook but weren’t, did you get any errors appearing in the Zap history? If so would you mind sharing a screenshot of any errors so I can take a closer look? It could be that there’s something else on the set up that’s causing them not to appear. Please remove/hide any private information (like names, emails, addresses etc.) from any screenshots before sharing.

Thanks, I look forward to your reply!

thanks for your response, this is a test so nothing in history. Here is a screenshot of the test but nothing arrives in FB events

 

 

Userlevel 7
Badge +11

Thanks for getting back to me @Q4V.

I did some digging and discovered that Meta will be deprecating their Offline Conversions API in May 2025 and it’s advised that the Send Purchase Event or Send Other Event actions on the Facebook Conversions or Facebook Conversions (for Business admins) are used instead. 

You can find out more about this here: Changes impacting Facebook Offline Conversions users

Can you try switching from the Facebook Offline Conversions app to the relevant alternative Facebook Conversions app instead and let me know if that resolves things?

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