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Zap turns off after just one error?

  • 10 March 2020
  • 1 reply

Userlevel 1

I designed a zap to get an error if a call was outbound, therefore not creating an item in my CRM. If it was inbound, the Zap would see an option for inbound and run like normal. And now my problem is as of recently my special inbound only zap errors out after 1 outbound call (intentional error).

Any work arounds for this?


Best answer by Danvers 11 March 2020, 11:32

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Hi @EGIRPG! It sounds like a Filter Step would work well here.

You can add a filter step in the Zap and use it to stop the Zap (without an error) if the call was outbound.

Here's a guide to filters in case you've not used them before:

Do you think that would do the trick?