Why our invoive had changed to 'Forgiven'?

  • 16 August 2023
  • 1 reply

Hi ,
I am writing to inquire about the refund.

After changing to the free plan on July 27, I checked the invoice with '-568.28$' on the 'Billing and Usage' tab.

However, when I checked again this week, I received a message from the manager of our internal funding team that the status was 'Forgiven' and that the refund was not made successfully.

1. Please explain why it's in the "Forgiven" state.
2. Please help us to refund all the price 



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1 reply

Userlevel 7
Badge +14

Hi @Yanolja 

Good question.

Billing questions must be taken up with Zapier Support: