I put the custom label ‘Shift Log’ in my Zap and expect it to add the preexisting label ‘Shift Log’ which is already on the board to the card. Instead, it ALWAYS creates a new ‘no-color’ label ‘Shift Log’ even when one already exists.
How do I get it to add the preexisting label? Any help?
(example)
Hi all,
What I did with mine as a workaround was on my Zap in the Description field, I added/inserted the label field from my data (i.e Priority). Note that in my case I am using Google Sheets and only use about three labels, so you may be using something completely different and have more or less labels.
Then, on the Trello board I created an automation rule that when the description of a card contains "Low - Can be completed after other tasks.", add the blue "Low - Can be completed after other tasks." label to the card.
This helped to automatically add the label to my card without Zap creating duplicate labels. I used Zapier to pull in the data to create the card and automated Trello to add the label.
This is marked solved but I’m having the same problem and the workaround described isn’t going to work. I have a form feeding Trello and sometimes the form has one option checked and sometimes another. So setting the color the same for every Zap run won’t work.
The names pass but if I’ve changed those label colors at all, it makes brand new labels.
Please fix this! Should be something I’d hope!
Hi,
Same problem
Please fix it !
Hey all, we’ve updated the bug report to show that the workaround isn’t working, but we don’t yet have an ETA when this bug will be fixed.
vital functionality
Try to select the Board instead of mapping the variable for the Board ID.
Hi
FYI: Most apps on Zapier are built and maintained by the app developers themselves, not by Zapier, altho I’m unsure who owns the Trello Zap app integration as there is no public list available.
IF Trello owns and maintains their Zap app integration, then the responsibility would be for Trello (aka Atlassian parent company) to fix the issue, as Zapier is a platform for app developers to build upon.
Zapier makes app developers aware of submitted issues and feature requests related to their Zap app integration.
Best to submit a ticket with Zapier Support to have your feedback properly logged: https://zapier.com/app/get-help
It seems that card id is the problem here.
This error message makes it seem like one of the 3 mapped variables no longer exists, meaning either the Trello Board, Trello Card, or Trello Label were deleted.
Make sure to manually test each of your Zap steps again in order from the Trigger step.
Everything is fine if I point an existing card instead of using card id custom field.
I even tried to add a delay between creating a card and adding a label but with no success.
I was able to test successfully with all 3 variables mapped to the final Zap step (Add Label).
Perhaps try turning the Zap ON and testing live, then check your Zap Runs: https://zapier.com/app/history/
If you have a variable number (1+) of Labels to add, then you can use the Looping app in the Zap: https://zapier.com/apps/looping/integrations
Zap Steps
Hey there
In the meantime, it looks like you were able to get a workaround implemented with help from
Hi all -- hate to revive a thread this dead but I’m also, still, having this issue.
For a while, all you needed was an “Add Label to Card” action and it would give you a selection of all the custom labels on your board to choose from (my older automations still work this way). IMO it’s already silly to need to use 2 actions to create a card + assign a custom label (especially considering the “custom label” field on the Create Card action that doesn’t really work), but now the “Add Label” action shows “unable to load choices” -- so you’re forced in to
My company generates a custom-labeled Trello card for every project we work on, and this 3-action workaround is devouring our tasks quota. Very frustrating. Any help is appreciated, happy to answer questions!
Hi
The Zap step config design is based on the app API endpoints, so every app is a little bit different.
Often times when using the UI this seems more seamless because behind the scenes the apps are handling the multiple API requests to do each of the micro tasks to, for example, create the card and add a label.
Also, most apps on Zapier are built and maintained by the app developers themselves, rather than by Zapier, altho I’m unsure who owns the Trello Zap app integration.
The more advanced approach would be to explore the Trello API to determine if there are end points available that can simplify the Zap steps, but using app APIs is an advanced approach.
App APIs can be used with the Webhooks app as an action step or in Code steps.
In theory multiple API requests could be made within 1 Code step, but again that’s an advanced approach.
Hi
The Zap step config design is based on the app API endpoints, so every app is a little bit different.
Often times when using the UI this seems more seamless because behind the scenes the apps are handling the multiple API requests to do each of the micro tasks to, for example, create the card and add a label.
The more advanced approach would be to explore the Trello API to determine if there are end points available that can simplify the Zap steps, but using app APIs is an advanced approach.
App APIs can be used with the Webhooks app as an action step or in Code steps.
In theory multiple API requests could be made within 1 Code step, but again that’s an advanced approach.
Thanks for the quick response
Hi all,
What I did with mine as a workaround was on my Zap in the Description field, I added/inserted the label field from my data (i.e Priority). Note that in my case I am using Google Sheets and only use about three labels, so you may be using something completely different and have more or less labels.
Then, on the Trello board I created an automation rule that when the description of a card contains "Low - Can be completed after other tasks.", add the blue "Low - Can be completed after other tasks." label to the card.
This helped to automatically add the label to my card without Zap creating duplicate labels. I used Zapier to pull in the data to create the card and automated Trello to add the label.
I know this is an old reply but this workaround is really great -- thanks
This thread is 2 years old, and I’m still having the same issue. This is a fundamentally unacceptable way to handle a known bug
Hi
Thanks for reaching out!
Unfortunately, this is a known issue. I can see that you’ve been working with Clint in Support and they suggested this as a possible workaround:
If you were to give the name "Shift Log" to one of the existing color labels, then assign that color in the Zap, it should work. So for example, if you renamed the existing Red label to "Shift Log", then picked Red from the "Label" dropdown in the Zap, that would assign the correct label.
Let us know if that does the trick and as you have been added as an impacted user of this bug, you will be notified just as there is an update!
Moderator note: We’ve highlighted a couple of other possible workarounds in the thread below!
step 1: ingest data
step 2: create card (works great without further steps)
step 3: find label id by name from step 1 (also no problems here)
step 4:
Please post screenshots with how your Zap steps are configured with the variables mapped between Zap steps in order for us to have context, evaluate, and advise, thanks.
According to common problems with Trello this shouldn’t have happen:
This error message can happen if you set a custom text value in the Label field. Changing it to a default color from the dropdown should solve the issue. If you want to dynamically set the label, you'll need two extra steps:
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.