Hi @bubba198
SurveyMonkey responses have three default fields, Email, First Name, and Last Name. Those will only be populated from your SurveyMonkey address book if you are using an email collector. If you have a question on your survey that asks for their name or email, use the Responses field for that question when you match up the fields.
Do your fields have exactly the same name? If you have more than one question that is exactly the same, we will only see one of those. To resolve this you will need to make sure all of your questions on your survey are unique. If they are and you are still having some trouble, please don't hesitate to get in touch, we're happy to help!
If your Survey responses fields are not showing up when you are setting up your Zap, you might need to submit or refresh some sample data.
To fix this, simply submit a brand new survey response and fill in an answer for every single question. Once you have submitted that, head back to your Zap and you should then be able to find these.
Thank you. I AM expecting this info from SurveyMonkey address book and I am using an email collector so all prerequisites are met.
I am NOT collecting these in the survey so just as you pointed out - they should populate but they do not?
@bubba198
May make sense to open a ticket with Zapier Support: https://zapier.com/app/get-help
@bubba198
Did you try submitting another test and pull thru new test values on the trigger step?
https://zapier.com/help/create/basics/change-the-test-data-in-your-zap-trigger
@Troy Tessalone have not but given the anomaly I am seeing that’s a good suggestion, I will blow the entire survey, collector, etc and do it from scratch! Will report back once results are in
