Hi there!

In your Task History page can you click into that item to see the details of why that task was stopped? There will typically be some sort of message in a yellow or red box, for halted and errored, respectively.

In some cases, there will even be a link to a help doc that explains what the message means. Could you check on that and then send a reply here with a screenshot?

Hi @hellena! Since this was a little while ago, I wanted to check in to see if you’d managed to solve this or whether you still needed help here. Please let us know :)