Slack just pushed an update to their platform and now all prior posts that Zapier had made to Slack are showing the Zapier icon instead of the bot icon that’s specified.
Messages that were posted by our Zaps days and weeks ago are now showing the Zapier logo where they were previously showing the Bot Icons associated with the Zap.
No changes have been made to the icons and they’re all still in our workspace.
Is this an issue others are having? Can it be resolved?
Same issue here, I am missing the bot icons, it makes it easy to see.
Screenshot - https://d.pr/i/jfhGW6
same!
Same!
I am having this problem too.
My coworker joined the channel I was testing in and correctly saw the bot icons I had selected in the Zap, but I still see the Zapier icon.
The Zapier Zap is connecting to Slack using my account and posting as a bot. Perhaps the account being used to authenticate with Slack is the only account which sees the Zapier star icon.
UPDATE: I see the Zapier icon, one coworker sees the correct bot icons, but another coworker also sees the Zapier icon. It is NOT only the authenticating Slack user that sees the Zapier icon. However, I was able to determine that the behaviour is not consistent, and it does seem to vary by user.
As of this morning, all of our bot icons are showing again.
So this was a Slack problem? I had the same issue as Brian before that dates and nowadays. Once the trigger has an attachment it does not display the Bot Name and Icon correctly.
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