Hi @zbizlink!
Would you be able to confirm which trigger you’re using in the Zap (it sounds like New or Updated Custom Field), and whether the person that shows up in your sample data actually does have data in one of the custom fields?
In other words, it could be the case that the field was updated to have cleared the value in the custom field, and that the trigger still caught that.
So go to your sample data from the trigger, find the email address of the user then check in ManyChat to make sure you’ve got data in at least one of those fields. If not, can you see a revision history for that person, to see if something was removed from a custom field?
@nicksimard I’m trying to set up trigger for New or Updated Custom Field on the custom field ‘Email’ address. I verified the chat for the same user and I can verify my custom fields were filled up from user response. But when I test the trigger, all custom fields are null in Zapier. Here is the output from Test Trigger:
custom_field
id 5374303
caption Email
type text
description
field_value null
user
id 3665479356847817
page_id 1742347786023835
user_refs
status:
active:
These fields are user information loaded for the current Zapier user account:
first_name: TestFirstname
last_name: TestLastname
name: TestFullname
gender: male
These are custom field: Their values shows in Manychat response/chat history but inside Zapier no data.
custom_fields
Company: null
Email: null
firstname: null
LastName: null
Phone: null
Thank You,
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Hey @zbizlink - How are you getting on? Are you still having this issue?
Have you tried putting through some more tests to see if there’s any variance across these?
