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Hi There

New to Zapier so hope you can help.

 

I have a set up a connection between my business facebook and ometria.

 

I have since seen that my FB ads have acquired 3 additional leads since setting up the connection but they do not appear in Ometria.

 

BEFORE CONNECTION IS SET UP

Facebook has 5 leads

Ometria shows 12163 total number of contacts

 

CONNECTION IS THEN SETUP

 

Facebook acquires 4 new leads adding up to a total of 9 leads (IMAGE ONE) but Ometria still only shows 12163 total number of contacts (IMAGE TWO).

 

Also, in the ZAPS History, I'm not seeing any leads. (IMAGE THREE)

 

The Question: What could be the reason for those four new leads not appearing in Ometria?

 

Thank you

Please read the help docs on Facebook Leads ads here: https://zapier.com/help/doc/common-problems-with-facebook-lead-ads 

They address common reasons your leads may not be triggering in Zapier

Hi @Paulo1988 

Make sure the Zap is turned ON.

Zaps only work when turned ON for new data going forward.

 

 

Hi Troy

 

It looks as though it it turned on for me?

 

 

@Paulo1988 

Best to review the available help articles for FB Lead Ads: https://zapier.com/apps/facebook-lead-ads/help

This app integration can be tricky to get working correctly due to different permissions/settings in FB.

Might be best to open a ticket with Zapier Support: https://zapier.com/app/get-help

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