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Hi,
 

Our contacts in HubSpot are being created - but NOT UPDATING when a person submits the form again using the same address but say with a different first name or so.. even though the HubSpot side of the Zap say’s it will “Create and updated based on email address”.

Any help REALLY appreciated. 

Thanks,

Paul

 

Hi @JackJones ,

 

Can you show me the Zap history of action create/update in Hubspot? Show me for both when the contact is created and when the contact is updated. 

Hi @JackJones 

Please post screenshots of how your Zap steps are configured, thanks.

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