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Hi @SamB,

I think i got the same problem as the people above. I created a form that is connected to Hubspot with Zapier. Based on the answers in the form i create a line item in a quote in Hubspot. For each line item i have to create a step in Zapier:

 

Step 1 : Create line item for product A

Step 2: Create line item for product B

etc.

The problem is that not all quotes that are created in Hubspot contains all products that we sell. The products that are need to be on the quote, are based on the answer people give in the form. So when the don’t need product B, that line item should not be on the quote. 

 

When the field are empty in the step to create a line item, i get an error. When this happens i don’t want the Zap to stop. I want it to continue with the next step and ignore the error. As mentioned above by others, the error handler feature is not helpfull for this problem. Because you have to duplicate all your steps in the error path.

 

I don’t need to create a whole different path. All i need is the zap to continue to the next step and finish the zap despite errors in some steps.

 

Hi @Erik Balster! 👋

Hope you don’t mind but I’ve moved your reply out from the old topic into a new one so it gets some more attention! 🙂

Instead of using an error handler, perhaps you could set up three paths to handle cases where there’s either or both products selected?

Path A - Product A only

  • Rule 1: checks that the relevant product A field Exists (meaning that a value exists for the selected field).
  • AND - using the AND rule group means that both rule conditions need to be met in order for this path to continue.
  • Rule 2: checks that the relevant product B field Does not exist (meaning that no value exists for the selected field).

This path would create the line item for product A only.

 

Path B - Product B only

  • Rule 1: checks that the relevant product A field Does not exist (meaning that no value exists for the selected field).
  • AND - using the AND rule group means that both rule conditions need to be met in order for this path to continue.
  • Rule 2: checks that the relevant product B field Exists (meaning that a value exists for the selected field).

This path would create the line item for product B only.

 

Path C - Both Product A + Product B

  • Rule 1: checks that the relevant product A field Exists (meaning that a value exists for the selected field).
  • AND - using the AND rule group means that both rule conditions need to be met in order for this path to continue.
  • Rule 2: checks that the relevant product B field Exists (meaning that a value exists for the selected field).

This path would create two line items, one for product A and and another for product B.

 

If you’ve not worked with paths before I’d recommend checking out the following guides: 

 

Do you think that approach would work? 

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