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I’m tasked with finding a solution for my company’s OOO Jira coverage. I downloaded Out of Office Assistant for Jira and successfully created my first zap so that if I’m assigned a ticket during the From/Until dates, the ticket will be automatically reassigned to my predetermined colleague and my OOO message will be posted in the comments.
However, I’d like to do one more thing: If I’m OOO, is there a way to set up Zap to automatically “@” my coverer IF I am “@” on a ticket - whether I’m assigned that specific ticket or not?
Here’s the process I went through:
- I originally set a rule that IF I’m assigned a Jira ticket during my OOO, then my OOO message is automatically posted in the comments and the ticket is reassigned to my coverer. It worked great. The Test OOO 3 issue is now assigned to Kelly.
- Then I decided regardless of the Jira assignment, I’d like my coverer to be notified IF I’m “@” in the comments during my OOO. I then updated my JQL filter to “assignee = 712020:fddea03b-ba5e-4243-a7c9-c8a0e5f0b4f9 OR comment ~ "xxxxxx@xxxxxx.com" ORDER BY created DESC” and then asked Julie to test this. Remember, the issue is now assigned to Kelly.
- What should happen when Julie “@Kim” is Kelly should be automatically “@” in case she needs to weigh in.
What am I missing?
