Skip to main content

Get Support
Have a question? Let's get you an answer!

How Do I...? Troubleshooting Code & Webhooks Developer Zone

Other Help Resources
Wait, there's more! Check out these Community sourced spaces for additional resources.

Zapier Help Center Hire an Expert

Learning Resources
All of our best learning resources can be found here.

Featured Articles Show & Tell Zapier's products AI Hub Zapier Tools Hub

Share your knowledge
Give back to the Community by sharing your automation wins and helping to answer questions.

Share your success See unanswered questions User Groups

Other Learning Resources
Some of our favorite additional ways to upskill your Zapier knowledge.

Zapier Learn Zapier Blog Zapier Webinars

Product Updates
Check out what is new and upcoming with Zapier with our regular product updates.

Product Updates

Early Access Program
Want to join Early Access? Learn more here.

  • Home
  • Get Help
  • How Do I
  • How do I retrieve 'Job Time' instead of 'Duration' from The Customer Factor in Google Docs via Zapier?

How do I get ‘job time’ instead of ‘duration’ from The Customer Factor?
I am creating a line in a google doc but job time is not an option, only duration is. But CF has switched from using the duration field to the Job Time field.
Thanks
 

Hi @DaniWil 

For us to have more info, outline a specific example and provide screenshots with how your Zap steps are outlined and configured in EDIT mode.

When a job is marked as complete in The customer Factor it triggers the event
The event is a new line in Google Sheets
Here are the configuration options that are available. I am using Job Duration right now but that is not where The customer Factor keeps the info I need. I require Job Time, which is a different field in The Customer Factor

Here is the data in The Customer Factor. It is currently pulling from duration but this area is manually entered. Job time to automatically entered when the crew member clocks in and out of the job.

@DaniWil 

If these are the only data points returned for the Customer Factor Zap trigger, then you may have to try reaching out to Customer Factor Support for possible guidance about how to get the Job Time data points and help with their Zap app integration.

 

Terms & Conditions