I accidentally downgraded my account to a free account and want to re-instate my paid account - I had paid it until June. I cannot find a human to help me. Is there an email address I can use to talk to someone that can help?
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Userlevel 7
+14
- Certified Zapier Expert
- 24743 replies
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28 November 2023
Hi
Good question.
Billing issues must be handled by Zapier Support.
You can submit a ticket here: https://zapier.com/app/get-help
Userlevel 7
+11
- Community Manager
- 4831 replies
-
29 November 2023
Hi
When you cancel a paid plan your account is credited with any unused time. To reinstate your paid account you’d need to upgrade it again - any existing credit for the unused time would be discounted from the upgrade cost.
You can learn more about this here: Change or cancel your Zapier plan
Hope that helps to get you pointed in the right direction. If you run into any issues upgrading your account again it’ll be best to contact our billing and accounts department directly. You can reach them via the form here - please make sure to select the Accounts, pricing and billing option:
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